Preventive and corrective maintenance for self-service terminal fleets across the Rift, with a four-hour response window on contracted sites and parts carried in the vehicle. Every hour of terminal downtime means lost transactions and extra load on the teller desk, so we work to get the equipment available again as soon as possible. That is exactly what we work on: a unit standing idle all afternoon.
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Illustrative images of a typical intervention.
Real reviews from Nakuru clients.
"Same-day closure on the majority of calls. Previously a fault on a Friday meant a unit idle until Monday."
"The technician arrived with the module already on the van because the fault was described properly on the phone."
"Quarterly visits cut our emergency calls by more than half over a year."
Serving Nakuru with quality materials and certified professionals.
On-site repair with a four-hour response on contract.
Scheduled cleaning, calibration and wear checks.
Preventive, corrective and parts on one monthly fee.
Bench repair of readers, printers and dispensers.
Moving a unit without a week out of service.
Which units are near end of life, with evidence.
Contact us today and receive fast, professional service.
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